Dear Valued Customer,

Thank you for shopping with Trovescape! We want to ensure your experience with us is enjoyable and hassle-free. Below is our refund and replacement policy written in simple terms for your convenience.

1. 7-Day Replacement Policy

We offer a 7-day replacement policy for our products. If your item is not damaged and you are not completely satisfied, you can request a replacement within 7 days of receiving it. Please make sure to review our conditions below for a smooth replacement process.

2. Check Your Product Upon Delivery

When your product arrives, please check it carefully before the delivery person leaves. If you notice any issues or if the product is not as expected, let us know immediately. We cannot accept complaints about “not to my choice” after the delivery person has left.

3. Responsibility for Product Damage

Please take good care of your product. Trovescape is not responsible for any damage caused by the owner after delivery. Make sure to handle and use your product according to the instructions to avoid any damage.

4. Contact Support for Replacement

If you need a replacement, please contact our support team as soon as possible. Remember, replacement is a detailed process, so reaching out quickly will help us assist you more effectively. You can find our support contact information throughout our website.

5. Easy Access to Support

For your convenience, we have made it easy to reach us. Our support links are available on our website, Facebook page, and WhatsApp. If you have any questions or need help, don’t hesitate to get in touch through these channels.

Thank you for your attention to these details. We’re here to help you every step of the way and ensure your satisfaction with Trovescape!

Warm regards,

The Trovescape Team